Call Centers

we will help you with all your call center needs from planning to administration.

Consult IT Professionals Early in the Planning Process

When starting a new call center IT planning needs to start even BEFORE the location is decided.

Some of the factors that need to be considered first are:

Local Telephone Service facility availability.
We have seen installations take an additional 3 months due to facility issues with the local carrier.

Distance from the LD carrier's POP
Fixed costs like T-1 loop charges are governed by mileage from the POP so location can also be a large IT issue.

It comes down to time and money. During the planning stage is the time to have IT consultation. It can save your company thousands of dollars and months of delays.

The next thing to consider is design.

Some of the factors that need to be considered are:

• Floor plan
•  Layout can play a major role in cost and efficiency. Everything from the location of the Telco room to the placement of the workstations can be determining elements of money spent and time lost.

• Phone system
•  We will consult with you to help you get a phone system that will meet your present and future needs. We will act as an intermediary between you and the teams of sales people trying to sell you THEIR product.

• Predictive or power dialer
•  We will help with the decision between a Predictive Dialer and a Power Dialer.

At NNSG we will be there to consult on these and all other aspects of planning you call center.

During the installation we can oversee all aspects of the process.

• Cabling
• T-1's
• Local Telephone Service
• Servers
• Dialers
• Phone Systems
• Workstations
• Custom Databases
• Software
• Training

After your call center is up and running we can help with the administration of these day to day processes.

• Backups
• Scripting
• Lead management
• National Do Not Call Registry Management
• Training
• Telephone support