Power Contact System (with answering machine detection) is a highly efficient and cost effective way to deliver repetitious information by automatically calling individuals in churches, clubs, schools, businesses, agencies, etc. It can also be used to call people with VOICE Questionnaires or TOUCHTONE Surveys. You may obtain responses from people by recording their voice answers, asking them to press keys to respond to choices, or by transferring them to a live operator. Just record your message, select which telephone list you want to call, when you want to start and stop, then let Power Contact System go to work calling everyone. Power Contact System can handle from 2 to 96 telephone lines simultaneously and can automatically call hundreds, thousands, or even millions of telephone numbers. arn! Easy to use! Get fast results! Save huge amounts of time and money!

To operate an Power Contact System, all you will need is your contact list and the appropriate phone lines.

Power Contact System Features

Variety Of Ways Auto Dialing Can Function

1) Deliver a message as soon as the telephone is answered.
2) Ask someone to press 1 before hearing your message.
3) Ask for voice responses after asking 1 to 50 questions.
4) Ask for touchtone responses after asking 1 to 50 questions.
5) Transfer the call (using call transfer disconnect, 3-way calling, or bridging) to a live person after a message has played.

Recording Your Messages

You may record your messages by microphone. Your recordings may be as long as needed. Recordings are stored on your computer’s hard drive as “.wav” files.

Answering Machines vs Live Persons

Your message may be different for an answering machine than for a “live person”. Obviously an answering machine cannot give you a response such by pressing a key or speaking to you. If you wish, the system can disconnect if a “live person” answers and only leave a message if an answering machine answers OR it can leave a message for a “live person” and disconnect if an answering machine answers. If a “live person” answers, you can deliver a message, ask for a voice or touchtone response, or transfer to a live operator.

Live Call Transfers

After a recorded message is played, the person called can press a touchtone key on their telephone to be transferred to an operator to talk “live”. If you are using standard analog telephone lines and you want to make live call transfers, you will need either “3-way calling” or “Call Transfer Disconnect” from you local telephone service provider. You can then have calls transferred to any telephone number you want. If you have “3-way calling”, the original telephone line that reached the person will be used during the entire conversation. If, however, you have “Call Transfer Disconnect” on your phone lines, when the call is transferred to a live person, that original phone line is released to continue placing calls. If you are using digital telephone lines and you want to make live call transfers, you will need PRI digital lines so that calls being transferred can be “bridged”. Contact us for details.

Scheduling Dialing

You’ll have the ability to pre-schedule many different lists of telephone numbers, each with different messages and options, for future dates and times. Your lists will be dialed one at a time, and can be scheduled to dial one right after the other or at different pre-determined times. The system will automatically start and stop dialing each list as you specify; therefore, you will not need to be present while the dialer is working for you. Operators of the system can even call in from a remote location and enter a secret pass code to schedule dialing sessions, re-record a message, select the phone list to be dialed, and start the dialing.

Telephone Numbers To Dial

The system will allow you to import lists of telephone numbers with names and other data, or you may enter that information directly. The system allows many different lists of phone numbers to reside within the system at the same time. Just click on the list you want to call. Our software allows you to include both local and long distance telephone numbers wiithin the same list. Using our “Area Code Dictionary”, you can specify which area codes (and/or prefixes) need to be dialed with or without a “1” for long distance or as 7 digits for local phone numbers. In addition, any numbers needing to be dialed (such as a “9”) before dialing a phone number or after a phone number can be easily specified.

“Do Not Call” List

In any of your live answer messages, you may tell the person called that they may press “9” on their touchtone phone to be automatically placed on the “Do Not Call” (DNC) list and never be called again. You can also import an existing list, such as Federal and State DNC telephone numbers.

Call Responses & Results

The results of each call are logged for your records. The system marks phone numbers that are busy or unanswered and can retry those numbers as many times as you designate.
Voice responses from the person called may be listened to using your computer’s speakers.
Touchtone key responses are stored in your computer along with the telephone number called.

Your Broadcast Messages

A “Broadcast Message” is a message or sequence of messages that are heard after a call is answered. You can design your own “Broadcast Messages” within certain parameters. Note: If an answering machine (as opposed to a live person) answers the telephone, a different message can be played. Below are some examples of how you can design various “Broadcast Messages”.

Examples of Broadcast Messages You Can Design

Inbound Voice Mail-Automated Attendant Express

This “Express” version of our full featured Voice Mail-Automated Attendant system is included as a courtesy for Power Contact System users. This version is fully functional with all features; however, it only works with 1 telephone line and up to 10 voice mail boxes. To purchase an upgrade to the full version, using up to 96 telephone lines and an unlimited number of voice mail boxes, contact your sales representative.

You can set your first telephone line to inbound to answer with a greeting, and callers will be able to press a key for information or to leave voice messages. Those voice messages may be listened to at your computer or the voice messages can be automatically emailed to whomever you designate. The recipient will be able to click on the voice messages to listen to on their computer’s speaker. Note: Inbound will work directly with either analog or PRI lines, but T1 and E1 lines require a channel bank to convert to analog.

Telephone Service

One or more standard ANALOG telephone lines (business or residential) or DIGITAL T1, E1 or PRI lines may be used. Important note: If Buyer/User intends to use the live call transfer feature, or if Buyer/User intends to use DIGITAL lines (24 or more lines), please go to our Technical Support web site: www.tellacom.net and click on “Telephone Requirements” for the details needed to properly order telephone service from your telephone company.

Prices and specifications are subject to change.

* EXPRESS ONE YEAR LIMITED WARRANTY: Manufacturer warrants that its hardware and software will be free of any significant defects for one year from purchase date. (There is no warranty on accessories such as headsets and cables). Manufacturer will repair or replace damaged or malfunctioning products at no charge, if within the warranty time limit and if there has been no damage by accidents, lightning or power surges, or misuse or abuse by the Buyer/User. Buyer must return any defective hardware prior to Manufacturer’s shipping a replacement or Buyer must give a credit card number authorizing a charge until the defective hardware is returned to Manufacturer. Buyer/User and Manufacturer will each pay the shipping costs of returning any items to each other for repair or replacement. THERE ARE NO WARRANTIES THAT ARE NOT INCLUDED HERE.

* TECHNICAL SUPPORT: To begin using Technical Support, Buyer/User must first REGISTER at www.tellacom.net. Three Hours or One Year (whichever comes first) of Technical Support is included with the purchase price for the original Buyer/User. An additional Three Hours or One Year of Extended Technical Support may be purchased for $150. Technical Support includes helping User install and learn how to use this software and hardware. Technical Support does not include teaching the User how to use a computer or how to use other vendors’ software such as Windows or databases, or how to use telephone systems or network computers. Technical Support can explain to the User how to import and manage User’s telephone number lists and Do Not Call lists, but Technical Support cannot actually edit or modify User’s lists for him/her. If User does not have basic computer skills, a professional should be hired to contact Technical Support for installation and training. Technical Support hours are 8 am to 5 pm (US Central Time Zone), Monday through Friday, except for holidays. User may at any time leave VOICE MESSAGES or send E-mails with questions. Technical Support will make every reasonable effort to resolve questions and problems on a timely basis, within the times listed above; however, Technical Support may not always be able to resolve every problem, nor respond to every call immediately.

* SOFTWARE & MANUAL UPDATES: After the initial purchase, updates to the Software and Manual are available free of charge if Buyer obtains them from Manufacturer’s Technical Support Web Site. A new copy of the Software on a CD is $20 and a printed hard copy of the Manual is $20. These prices include shipping by US Post Office. Overnight shipping is an additional $10 in the USA.

* RETURN POLICY: Buyer will receive a full refund of the purchase price, less shipping and 15% restocking charge, if everything purchased is returned within 30 days from purchase date. The products must be returned to Seller in the original packing containers and all components must be in good condition. No refunds are available for custom programming or custom voice recordings.

** Liability & Responsibility

This product has the capability of being operated in a variety of ways. The Buyer/User assumes all liability and responsibility for only operating this product legally, according to federal, state, and/or local laws. Laws are complex and may change from time to time, and laws vary from country to country and from state to state. A violation of any such laws could result in significant penalties and other sanctions. The Seller and the Manufacturer and its Technicians and Representatives are instructed not to offer any legal advice or interpretation of laws regarding the use of this product; however, if any advice or interpretation of laws is given, it should not be relied upon. Prior to buying or using this product, the Buyer/User should consult with an attorney to determine the extent of permissible activities. This is especially important if the Buyer/User intends to use this product for solicitation purposes (direct marketing, telemarketing, etc.). In addition, the Buyer/User should be aware that he or she may be responsible for maintaining “Do Not Call” lists.

The Seller and Manufacturer strive to provide the highest quality software and hardware; however, there are a number of factors that can cause system malfunctions including, but not limited to, operator error, software corruption, software bugs, telephone line problems, electrical surges, hardware defects, and computer failures. The Manufacturer has provided the Buyer/User with tools to assist in cleaning the Buyer/User’s dialing lists of “Do Not Call” telephone numbers; however, the Manufacturer cannot guarantee 100% integrity or reliability of these tools. The Seller and Manufacturer and its Technicians cannot be responsible if the Buyer/User adds other software or hardware that corrupt the system or for any other malfunctions.

The Buyer/User is responsible for making frequent backups of his or her system to protect against any loss of valuable data. The Seller and Manufacturer and its Technicians cannot be responsible for loss of data for any reason whatsoever. The Seller or Manufacturer will not be liable for any lost revenue, lost profits, penalties, fines, legal judgments, or other expenses due to loss of data, hardware or software problems, or for any other reason.

By using this product, the Buyer/User accepts 100% of the responsibility and liability regarding its use and will hold the Seller and the Manufacturer and its Technicians and Representatives completely harmless from any fines, penalties, litigation, expenses, or claims for any reason.